Oktober 28, 2024
Customer Project Manager
Incluso AB
Lund
Ansök senast: 2024-11-27

We seek a Support Engineer to help drive a company´s growth and further global expansion.

This is a full-time, six-month consultant contract. Possible to be extended. 25%remote work.

What can we offer you?

We can offer you a vibrant startup environment with growth possibilities in a large international enterprise that works with Fortune 500 companies.

JOB PURPOSE

Manage customer roll-out projects, including installation and technical configuration of the Company´s solution directly or through business partners. Provide technical expertise about the solution in sales projects and maintain and drive upselling of the solution to existing customers.

New customer onboarding

  • Manage new customer onboarding to ensure the customer got a solution that met their needs.
  • Manage customer installations and setups with the customer and partners.
  • Lead the customer installation projects internally, including setup, configuration, map creation, logistics and on-site installation.
  • Technical account management for your customer during the sales process and installation
  • Perform map reviews before installations and verification before the launch of the service.
  • Manage the logistics chain in customer projects to ensure all hardware is configured and delivered to the customer in time.

Manage customer improvements

  • Manage incoming issues and requests
  • Plan and follow up on map updates and extensions
  • Present and sell new features and functions
  • Technical account management

QUALIFICATIONS & EXPERIENCE

  • Technical account manager experience with experience managing both customers and partners
  • Proven track record in project management, preferably in an agile environment
  • Logistics experience
  • Record of achieving goals and objectives
  • Excellent communication skills in Swedish and English, both written and spoken. Other languages are a great bonus.
  • The role requires extensive travel to customers to drive the installation projects, so any applicant needs to be prepared to have approximately 40 travel days per year.
  • Pragmatic and structured problem solver, nothing is too big or too small.

Please get in touch with Karin Persson if you have any questions.

Incluso AB