We seek a Support Engineer to help drive a company´s growth and further global expansion.
This is a full-time, six-month consultant contract. Possible to be extended. 25%remote work.
What can we offer you?
We can offer you a vibrant startup environment with growth possibilities in a large international enterprise that works with Fortune 500 companies.
JOB PURPOSE
Manage customer roll-out projects, including installation and technical configuration of the Company´s solution directly or through business partners. Provide technical expertise about the solution in sales projects and maintain and drive upselling of the solution to existing customers.
New customer onboarding
- Manage new customer onboarding to ensure the customer got a solution that met their needs.
- Manage customer installations and setups with the customer and partners.
- Lead the customer installation projects internally, including setup, configuration, map creation, logistics and on-site installation.
- Technical account management for your customer during the sales process and installation
- Perform map reviews before installations and verification before the launch of the service.
- Manage the logistics chain in customer projects to ensure all hardware is configured and delivered to the customer in time.
Manage customer improvements
- Manage incoming issues and requests
- Plan and follow up on map updates and extensions
- Present and sell new features and functions
- Technical account management
QUALIFICATIONS & EXPERIENCE
- Technical account manager experience with experience managing both customers and partners
- Proven track record in project management, preferably in an agile environment
- Logistics experience
- Record of achieving goals and objectives
- Excellent communication skills in Swedish and English, both written and spoken. Other languages are a great bonus.
- The role requires extensive travel to customers to drive the installation projects, so any applicant needs to be prepared to have approximately 40 travel days per year.
- Pragmatic and structured problem solver, nothing is too big or too small.
Please get in touch with Karin Persson if you have any questions.